Tuesday, April 11, 2017

Why I would not give up my seat for 800 $

A weekend trip to NYC.
It might sound reasonable for someone to assume that 800 $ or the advertised maximum (of United) 1350 $, a reasonable deal for someone to voluntarily give up their flight seat. If you think about it, 800 $ is way too little to even consider that.

I am trying to recall voluntary reboarding of passengers by United Airways in the recent past. If I remember correct, they started with 400 $ and increased to 800 $ to find volunteers to give up their seat in a flight bound to Newark from Atlanta. They managed to find volunteers. 

I would not give up my seat for 800$ for many reasons. First, that trip was a long-weekend trip to NYC. Any delay would make us lose one day out of our 3 days in NYC. We have a hotel booked. If our flight is delayed by a day, they are not going to return the money we paid (400 $ / day). If the delay is beyond 2 days, the 800$ is already below the mark, and we would basically have to cancel our long-planned vacation.

Now the second situation. Mostly I travel for conferences. Many times I had to present a paper on the arrival day (or the day following that if arrived on a Sunday evening). If I am delayed (unless by a few hours), I would lose the chance to present my paper. As a PhD student, presenting my research is very important for me. I am not going to give up this opportunity even if I do not lose anything monetary if I am delayed. Don't expect me to give up even for a very high bribe.

Third, on my way back home, I often have other important tasks to handle. For example, after I returned from Croatia to Lisboa in 2015 summer, I immediately had to go to San Jose for OpenDaylight Conference. If my flight is delayed, my onward travel plans will be affected. Cannot volunteer. I may give up my seat in fear of United Airways style cop-violence though.

Conch Salad in the Bahamas
Usually flights define a crucial point in most of our lives. We don't fly every day. When we fly, it is usually for an important event - a conference, a long-planned vacation, or meeting family after a long time. Our days during the flights are usually more valuable than the other days. It is childish to assume 800 $ for the delay is sufficient for the distress caused to the economy class passenger (since it is highly unlikely someone who earns more than 800$ ends up in the economy class, which is also fondly called "cattle class").

It does not mean I would not give up my seat for 800 $ at all. There are certain situations that I would be more than happy to volunteer. We were in our way back home from Nassau after a long weekend in the Bahamas. It was a Delta flight. It was not overbooked. So no one was asked to give up their seat. But think of it. If they give us 400 or 800 $ each for the inconvenience caused by the travel plan change and give us a hotel stay for the delayed day with vouchers for the dinner, why not? We would be happy to extend our holiday by one more day. But it did not happen, of course.

I will be more willing to volunteer if I am returning home from a week-long trip. But if I am on my way to my destination, unlikely that I give up. It will screw up my travel plans - conferences, booked hotels, and important vacation time. Airlines need to come up with better compensation packages than the involuntary inhumane "re-accommodating" process. 

You should also read the cruel response from the CEO of United, Oscar Munoz. I hope justice will be served eventually.

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