Couchsurfing.com has locked out all its users unless they pay 2.39$/month or 14.29$/year. This is sudden and we were informed over the email and Twitter only after we were locked out with a paywall. This feels surreal and dystopian. It also set a bad precedent. Today is couchsurfing. What is tomorrow? Twitter? Facebook? Gmail? Whatsapp? LinkedIn?
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| Asking for support, or is this a ransom? |
The reason is ostensibly they cannot maintain the side due to the COVID-19 revenue loss.
Due to COVID-19 Couchsurfing will soon be unable to meet our financial obligations. We are asking for member contributions on a monthly or annual basis to keep Couchsurfing alive. This contribution is required to access Couchsurfing.https://t.co/k4OFz0wEc0— Couchsurfing (@Couchsurfing) May 15, 2020
The funny part is, even if you want to take a backup of your contacts or to contact them to get their alternative contact details, you need to pay at least that first-month 2.39$ amount. Then also, only if the other party also pays that 2.39$ you will be able to message them to get their contact details such as email address or a phone number (unless their profile already lists them). Otherwise, they are lost forever, unless you already have their other contact details already. Fortunately for me, I have almost all the great people I met through this site on other platforms such as Twitter.
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| Pay or lose your contacts |
But think again. This is taking the users for a ransom. What will happen if one day Twitter or blogger does the same? To access my own content in blogspot, I must pay 3$/month, or to access my Twitter, I must pay some.
At least, Couchsurfing should give a grace period so that you can back up your contacts, reviews, photos, and contents. Is this even legal, given the GDPR and other laws, to lock the users out with the users' data? What happens to my data if I do not pay? They cannot keep my photos and personal information I have filled in their site. It is definitely a GDPR violation, isn't it?
I rarely used this site. But I made a few wonderful friends thanks to this site.
The solution to this current economic situation is to open-source the code and let the community maintain the site. You don't need a CEO and CMO for a cost-sharing free economy site such as couchsurfing. A FOSS organization/community style fits couchsurfing more. Previously couchsurfing also had blocked one of my old friends for superficial reasons.
Is couchsurfing a victim of COVID-19 or a victim of corporate greed and bad decisions? Only time will tell. In any case, I believe that most of us are not going to pay anything, especially when we aren't even using this site due to the deadly pandemic. Bye.
Update on May 20th: I asked them to delete my account through their support portal. Let's see their reply.
My support request was:
Due to the paywall suddenly created by couchsurfing without a warning, my data and images are locked inside Couchsurfing.com. I cannot even go to delete my account without paying for that monthly subscription. Please permanently delete my couchsurfing account and all its associated data permanently as per GDPR.
Update on June 6th: I resubmitted the request on June 6th as no response received for my previous request. The Twitter account managed by couchsurfing is worse and not helpful at all. They really want to scam you to pay that subscription fee until you pay that monthly membership at least once.
Now, I have received the below email:
Hope these scammers delete my account this time.
Update on June 21st: Finally, my account has been deleted. I received the below email confirming that.
Hello Kk,
Thank you for reaching out to us. Your data has been deleted. We will also be deleting your information from this customer support tool, including your email address. This will be our last correspondence unless you reach out to us via email or through a new Couchsurfing account.
Thank you for using Couchsurfing.
Is couchsurfing a victim of COVID-19 or a victim of corporate greed and bad decisions? Only time will tell. In any case, I believe that most of us are not going to pay anything, especially when we aren't even using this site due to the deadly pandemic. Bye.
Update on May 20th: I asked them to delete my account through their support portal. Let's see their reply.
My support request was:
Due to the paywall suddenly created by couchsurfing without a warning, my data and images are locked inside Couchsurfing.com. I cannot even go to delete my account without paying for that monthly subscription. Please permanently delete my couchsurfing account and all its associated data permanently as per GDPR.
Update on June 6th: I resubmitted the request on June 6th as no response received for my previous request. The Twitter account managed by couchsurfing is worse and not helpful at all. They really want to scam you to pay that subscription fee until you pay that monthly membership at least once.
Now, I have received the below email:
Update on June 21st: Finally, my account has been deleted. I received the below email confirming that.
Hello Kk,
Thank you for reaching out to us. Your data has been deleted. We will also be deleting your information from this customer support tool, including your email address. This will be our last correspondence unless you reach out to us via email or through a new Couchsurfing account.
Thank you for using Couchsurfing.
Totally agreed! What an utter bunch of greedy wankers. Remember what Photobucket did back in 2017? That hasn't done them any favours. Please remember that CS was taken over by Airbnb, so - to me anyway - using Covid-19 is just a pathetic excuse to extract money from people wanting live the CS spirit.
ReplyDeleteCS, I hope you change your ways. If not, then you may as well disappear up your own backside. Rant over.
What they did is scary, to be honest. Not for the money or not because they are important. But it can set a lead, unless challenged legally. I fear a day when I want to access my email, and Gmail blocks access asking ransom to access my email.
DeleteNot sure why that would be such an issue. They are asking for $2 per month to stay in business and have said that I can delete my data if I want. So I am paying. If Google asked me to pay and they stopped selling my data I would happily pay.
ReplyDeleteThe issue is, this change was implemented without a prior warning. I cannot delete my data now without paying 2$. It is not about the 2$ (of course, it is a minimal amount). It is just plain immoral, taking us for ransom.
DeleteI hope Google won't do this unethical practice. Want to change the business model? Warn us in advance. Google has done that in the past, when they retired Wave and Google+.
Over the past week, I've had a conversation (well sort of) with CS about some comments I made on their Facebook page.
ReplyDeleteThey (CS) have no intention to change their strategy. Also, they keep on whining how they tested crowd funding and how it didn't work for them. I call bullshit because it works a treat for Wikipedia the arrogance in all their replies defy belief.
Also, they delete any comments they don't like and block people on Twitter.
I'm sorry about the community, but CS as a company deserves to die. They way they deal with their self made mess is beyond pathetic.
Luckily they cannot delete our comments in Twitter.
DeleteI think they still have sort of a monopoly, which explains their arrogance. When you say couchsurfing, it is essentially couchsurfing.com that comes to our mind. Not even sure whether couchsurfing is a generic term or a term trademarked by them. Either way, until they get a real competitor they will behave like they own the community.
Anyway, I can still find people from Twitter before I travel. I rarely use couchsurfing anymore anyway.
Bewelcome.org and trustroots.org are seeing an influx of ex-couchsurfers at the moment. CS doesn't have a monopoly although they might think they do.
DeleteHope the change is visible. They have finally delete my account. I received an email confirming that. :)
Delete